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Accessible Customer Service Training - for Manitoba

Manitoba has joined Ontario as provinces in Canada that have implemented regulations aimed at making access to products and services inclusive to EVERYONE. This includes people with disabilities who would otherwise not be able to access the products and services they need.

This training course comes with two standard modules which can be edited.

Module 1 - It's About the Service introduces your employees to the concept of accessibility and why it is so important to your business to offer great service - that is available to everyone in your market.

Modue 2 - Understanding Barriers introduces the concept that it is the barriers in each workplace or business that prevent people from accessing the products and services they have to offer, and that their offer is made to all customers including those affected by the barrier.

Module 3 - Our Policy is the portion of the training content which you provide. This is where you can add your Customer Service Policy which states how you handle situations when someone is unable to access your products and services. You can copy and paste your policy from a Word doc into your online account, and add a PDF version if you want your employees to be able to save a version of the policy.

Module 4 Our Procedures is an optional module. Since each Policy usually has one or more procedures this gives you the ability to include your procedures in the training. As an example your Customer Service Policy may state that you provide service to people who may be in a wheelchair through the use of a lift that will allow someone to get past a short set of stairs. Your employees need to know how to operate this equipment and the procedure to do so can be included in your version of the training.

Make sure your employees get the training they need. And with the ability to change the content for your version of the training your training reflects your policy and procedures now and in the future.

Contact the Service and Support Team on how you can train your employees.